Return and Cancellation Policy

Streamway, Inc (“us”, “we”, or “our”) operates the https://streamway.in website (the “Service”).

Streamway offers a 15-day trial to all registered users to use the Streamway Restreaming without any financial obligation. To continue using the SaaS product, the user must choose a User Package, as defined on Streamway's website, and purchase a monthly or annual subscription. In addition, there are some prepaid plans ranging from 1-day (24-hour) lifecycle to 25 days. This policy applies to subscribers and prepaid plan buyers that have paid a premium to use Streamway's Cloud Restreaming defined as "The Customer" in the below policy.

Automatic Recurring Billing Agreement between Streamway ("Streamway") and the organization using Streamway ("Your Organization") including the person acting as the owner ("You") for Your Organization and/or the person acting as the billing contact ("Billing Contact") for Your Organization.

Please read this agreement carefully and in full before agreeing to create an account for Your Organization and authorize recurring payments. Please verify that all information provided is complete and accurate before confirming Your agreement.

Since our Website offers non-tangible, irrevocable goods, we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. You may, however, sign up for a free fully functioning 15-day trial and try the service before making a purchase.

Refunds are only issued in cases of service delivery failure from our side. If a refund is approved, it will be processed within 5 to 8 working days from the date of approval.

You have the right to change Your payment method or withdraw Your consent to this Automatic Recurring Payment at any time. Doing so will cancel and deactivate Your Organization's account from all use at the end of the "billing month" of your subscription according to the following prorating terms.

Prorating:
  • If a customer cancels a subscription during the ongoing billing month, effective cancellation date is the next billing date (end of billing cycle). This means that the customer will not be billed next time and will have until that date to use the Streamway Cloud Product - SaaS.

  • If a customer downgrades a subscription during the ongoing billing month, effective downgrade date is the next billing date (end of billing cycle). This means that the customer will be billed next time for the downgraded package and will have until that date to use Streamway with the current package. The downgraded package will go into effect on the next billing cycle.

  • If a customer upgrades a subscription during the ongoing billing month, effective upgrade date is immediate and it will be prorated for the remaining days until the next billing date (end of billing cycle). The customer will be billed next time for the upgraded package and thereon.

  • Similarly, in the case of prepaid packages, no refund is provided.

Contact Us

If you have any further questions or need clarification about the Refund and Cancellation Policy, please reach out to us.